Business Office Manager (Surgical Services)

POSITION SUMMARY: The Business Office Manager supervises the Patient Services staff within the surgical department of the practice. This position requires a strong leader with the ability to lead, develop, and motivate staff to ensure optimal efficiency and deliver the highest quality of patient care.

POSITION LOCATION: 1601 W Lincoln Rd, Kokomo, IN 46902

ESSENTIAL RESPONSIBILITIES:

• Develop and guide staff to ensure consistency in performance and improve efficiencies.

• Coordinate patient scheduling and monitor patient flow throughout the office, ensuring timely patient services.

• Verify accuracy of data entry of patient insurance, charge entry, and payment balances on a daily and monthly basis.

• Help maintain inventory of all medications and supplies to ensure office is well stocked accordingly.

• Evaluate staff performance and provide additional training as necessary.

• Assist staff in their essential responsibilities, as necessary.

• Provide a safe, clean, organized and inviting environment for both patients and staff.

• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

WHAT WE OFFER:

• Annual salary: $45,000-$50,000

• 6.5 paid holidays per year + 2 floating holidays

• Approximately 10 days of PTO within first year

• Full slate of benefits to include health, dental, vision, and 401k

• Growth and wage increase through company paid certification program

EDUCATION AND/OR EXPERIENCE:

• High school graduate, or equivalent

• Previous experience in ophthalmology is preferred.

• Previous experience with supervision is preferred.

• Previous experience in medical coding/billing is preferred.

COMPETENCIES:

• Excellent interpersonal, written and verbal communication skills

• Decisive leadership with above average judgment

• Detail oriented, self-starter, with strong organizational skills

• Able to effectively sustain multiple, simultaneous tasks

• Ability to lead, motivate, and promote a team environment

• Ability to build and maintain good rapport with the doctors, staff and patients, and handle situations with confidence, tact and resourcefulness

• Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

• Physical Activity: Standing for sustained periods of time, Talking, Hearing.

• Physical requirements: Light work.

• The worker is required to have close visual acuity to perform each activity.

PERSONAL DEVELOPMENT:

• Staff members are required to meet training expectations within the initial 90-day orientation period.

• Obtaining certification in ophthalmic field is encouraged. The company will provide assistance to all employees eligible for the Employee Career Development Program