Business Development Manager (BDM)

Description

Join a dealership team where your leadership and customer service skills help drive success!

We’re currently seeking a motivated and organized Business Development Manager (BDM) to oversee customer engagement efforts and lead our Business Development Center (BDC) operations. If you’re passionate about delivering excellent guest experiences, coaching a team, and growing dealership business — we want to meet you!

Key Responsibilities:

• Manage daily operations of the Business Development Center (BDC)
• Handle inbound and outbound customer communications via phone, internet, and chat
• Generate appointments for both sales and service departments
• Follow up with unsold showroom traffic, missed service opportunities, and internet leads
• Develop and maintain effective lead management processes within the dealership’s CRM system
• Track, analyze, and report on appointment conversions and lead activity
• Collaborate with management, sales, and service teams to meet department goals
• Train, coach, and mentor BDC agents to maintain strong performance and customer service standards
• Support marketing campaigns and retention initiatives to increase customer engagement

Requirements

• Previous experience in a dealership BDC, internet sales, or customer service leadership role preferred
• Excellent phone, email, and written communication skills
• Strong leadership, coaching, and team management abilities
• Highly organized with strong time management and multitasking skills
• Experience with CRM systems (DealerSocket, VinSolutions, or similar) is a plus
• Positive, goal-driven attitude with a focus on team success
• Valid driver’s license with a clean driving record
• Must pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States